01623 658041

Privacy Policy

Carparts-direct.co.uk appreciate that our customers are anxious as to how information about you is used and shared, and we appreciate your trust that we will only use such information carefully and sensibly. By visiting www.carparts-direct.co.uk you are accepting the practices and procedures that we provide below in our Privacy Notice.

What Personal Information About Customers does Carparts-direct gather?

Information You Provide Us:
 We receive and store any information you enter on our Web site or give us in any other way. This information is gathered from the forms used to 1) Request a parts quotation 2) Place an order on the on-line shop. You can choose not to provide certain information, and mandatory fields on forms are simply there so that we have, for example, your correct name, address and postcode.

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future. You may email sales@carparts-direct.co.uk at any time if you wish to opt out of receiving any marketing material that we may send you.

The type of information we will collect about you includes:
> your name
> address
> phone number
> email address
> credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold should be accurate and up to date. You can check the information that we hold about you by emailing us at sales@carpartsdirect.co.uk If you find any inaccuracies we will delete or correct it promptly. In Windows ® you can modify your browser settings to either prompt before you accept a cookie, or reject all cookies.

What are Cookies?
Cookies are small text files (generally filled with letters and numbers) which the majority of web sites store on your computer or handheld device. These cookies are harmless and cannot cause damage to your computer. Cookies are regularly used to ensure that websites function correctly. Without cookies, website features such as shopping baskets and members' areas could not work as they do now. Cookies are generally beneficial, making your interaction with websites smoother and
much easier.

How we use Cookies
We may use cookies to keep track of what you have in your basket, to keep you logged into a members' area, to suggest products you might be interested in while you visit, to remember currency and/or language choices you have made, or to remember you when you come back to our site (for example). We do not store any personal information in these cookies at all, not even in an encrypted form. 

Some cookies may also be set by third parties (such as Google) for statistics and to help us improve the services and products we provide to you. None of these cookies collect personal information that would allow anyone to identify individual users of our site. By using our site you give us consent to store cookies on your computer. If you do not wish to consent then you must either disable cookies in your browser/handheld device or refrain from using our site.

Do Carparts-direct share information about you?
> No. Information that we receive about you, obtained from on-line orders and catalogue requests is not passed outside the Carparts-direct group unless strictly necessary to deliver your order (see "Outside Agents" below).

Children & Minors
Carparts-direct does not sell products for purchase by children. It is assumed that adults using their own debit/credit card make all on-line purchases.

Conditions of Use & Terms and Conditions
If you choose to visit www.carparts-direct.co.uk then any dispute over privacy is subject to this Notice and our Terms & Conditions. If you have a complaint or a problem: We will acknowledge your complaint within 5 working days. In the first instance you can telephone us on 01623 658041, or email us at sales@carparts-direct.co.uk.

If you feel that your grievance has not been solved to your satisfaction, you may contact our Manager, Martin Mosley at martin@carparts-direct.co.uk

Email and Spam
Car Parts Direct will not send out random, unsolicited emails, and our mailing list of customers who have indicated that they wish to receive newsletters is held on a secure multi password protected server so that no outside organization can access this mailing list in an attempt to send spam mail. We deplore such spam mails and our assurance to those customers who have indicated that they would like to receive newsletters and special offers is that these are the only emails that they will receive from us, and that their email addresses will not be passed to any other organization outside the Carparts-direct Group.

The complete content of this website, including images, text, logos, icons, buttons and downloads, is the property of Carparts-direct.co.uk and is therefore protected by the applicable UK and International laws. No part of this website may be copied, resold or duplicated without our permission. The use of the trading names or trademarks Car Parts Direct, Carparts-direct, www.carparts-direct.co.uk, Partsforoldercars and Fittapart as hidden text or meta tags on any website other than those owned or operated on behalf of Car Parts Direct is expressly forbidden.

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